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Marketing

Shenzhen POWTRAN Technology Co., Ltd. is a Hi-Tech enterprise establishing the networks of development, production, logistics and service extending to all over the world from Shenzhen and Dalian. So far, Powtran Export to the contries and areas as below:

Asia: India, Singapore, Malaysia, Philippines, Indonesia, Pakistan, Saudi Arabia, Iran, Turkey, Palestine, Syria, Sri Lanka, Uzbekistan, Brunei Darussalam, Vietnam, Jordan, Hong Kong(China), Macau(China), kuwait, Bahrain, Cambodia...

Europe: Germany, France, United Kingdom, Italy, Portugal, Poland, Belgium, Holand, Croatia, Sweden, Switzerland, Romania, Bulgaria, Latvia, Ukraine...

America: USA, Mexico, Brazil, Argentina, Chile, Columbia, Dominican Republic, Saint Lucia, Bahamas...

Oceania: Australia, New Zealand, Fiji...

Africa: South Africa, Kenya, Tanzania, Cote d'Ivoire...

POWTRAN Service Express is a quick and easy portal for submitting both warranty covered and fixed price repairs of your POWTRAN products.
 
1. Service:
1), The detailed defective description, serial number of product and photo of product must be sent back to POWTRAN for evaluation accordingly.
2), POWTRAN shall analyze the defective reason and decide whether it is caused by quality problem of product or by improper operation of user.
3), POWTRAN shall suggest which parts of products should be replaced. In case of quality problem, POWTRAN shall replace a new product for defective one which power rating is under 5.5KW within warranty time. For the product which power rating is 7.5KW and above, POWTRAN shall offer spare parts including control board, power board, fan or other related parts which are necessary for repairing product free of charge.
4), POWTRAN warranty do not cover damages resulting from inappropriate storage, incorrect installation, improper maintenance and bad environment beyond environmental requirement.
5), POWTRAN is not responsible for if modifications to or reworking of the products supplied by POWTRAN have been performed without our consent.
 
2. Warranty time
15 months from shipping date of the products. Then extended warranty to 24 months, then 5% extra of the total value of the goods is acceptable and necessary.
 
3. Technical Support
POWTRAN have a strong R&D and QC department and capable after-sale service team. You can call us or send email to us directly.
 
 
 
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